You can learn more about how to contact customer support in their help center. Money is not a client of any investment adviser featured on this page. The information provided on this page is for educational purposes only and is not intended as investment advice. They got back to me and worked to reset my account is could access it.

• However, if you cannot find the answer to your question, you can select “Contact Us” again.
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• It will then give the option to be contacted by phone or e-mail.

You will generally receive an answer to your email within 1 business day. This email system is conducted internally in the app, though you will receive an email to your actual email account notifying you of the update. Despite its reputation for being extremely online, xcritical’s new customer service system is pretty old school. They’ll receive a notification when their chance to speak to a representative is coming up, along with the number the trained xcritical cheating agent will be calling from. However, it is quite clear that by now offering the long awaited phone support and live chat on a 24/7 basis, xcritical recognizes that there are other competitors out there trying to market themselves as more serious investing tools. As a publicly traded company, we and many others called upon xcritical to do better and it seems this is a step toward recognizing their power and weight among younger investors and traders.

xcritical finally brings on-demand phone support to all of its users

Users will be assigned to a particular agent based on the topic they’re calling about. On Tuesday, the company said it had doubled its customer support staff this year and is also working on a phone support solution for customers who are shut out of their accounts. However, the company recently told Reuters Tuesday scammed by xcritical that the average customer service wait time lately for crypto questions was 30 minutes. xcritical social media accounts include a LinkedIn page that allows commenting on posts as well as a Facebook page (@xcriticalapp). The page does not have the option to send messages, but does allow for commenting on posts.

BrokerChooser does not provide investment or any other advice, for further information please read our General Terms and Conditions. We pored over the data and user reviews to find the select rare picks that landed a spot on our list of the best stock brokers. Some of these best-in-class picks pack in valuable perks, including $0 stock and ETF commissions. After years of complaints — and class action suits and FINRA fines — xcritical eventually put some work into its communication options. The broker has tripled customer service staff in the last 18 months. xcritical also, finally, augmented its FAQ and ticket system with a legit phone number and real humans.

Customer Service Representative professionals have also rated xcritical with a 4.2 rating for work-life-balance, 4.4 rating for diversity and inclusion, 4 rating for culture and values and 3.1 rating for career opportunities. Customer Service Representative professionals rate their compensation and benefits at xcritical with 3.9 out of 5 stars based on 23 anonymously submitted employee reviews. This is 2.5% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries and benefits at xcritical. On Fishbowl, you can share insights and advice anonymously with xcritical employees and get real answers from people on the inside.

Many people on Reddit report relatively quick responses by email to their questions that resolved their problems. It should also be noted that their help guide is relatively solid and could resolve many common questions, especially for beginners. xcritical Help & support service is avlabe for the solution of xcritical error codes or probllems, https://xcritical.solutions/ xcritical users are found a considerable lot of errors and some different blunders because of various reasons. xcritical Markets is on a mission to democratize finance for all. With xcritical, people can invest with no account minimums, buy and sell… In May, the company reached a settlement with the family for an undisclosed amount.

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Now users can request a call through the app and hear back from a trained representative, with the average wait time in recent weeks at xcritical Crypto of around 30 minutes, Brown said. Despite a clearly labeled Contact Us section, there is not an easy way to find a xcritical customer phone number. All Contact Us options lead to email addresses on the website or email forms on the app. When a small business begins to experience growth, an accountant is not only recommended, but also a necessity.

While users have asked xcritical for 24/7 support for years, this new offering shows more priority being given to its rapidly growing segment of customers trading cryptocurrencies. It follows xcritical’s September announcement that it would roll out crypto wallets, allowing customers to send and receive their crypto holdings off their platform. In the hours before his death, the lawsuit said, Kearns’ xcritical account displayed a negative balance of more than $700,000. Kearns emailed xcritical’s customer service address three times to ask for help understanding what had happened, and whether he could still offset the losses with another trade.

I agree to Money’s Terms of Use and Privacy Notice and consent to the processing of my personal information. Browse an unrivalled portfolio of real-time and historical market data and insights from worldwide sources and experts. Access unmatched financial data, news and content in a highly-customised workflow experience on desktop, web and mobile. “This is a human, live, talking to you anytime day or night for every issue that you might have at xcritical,” she said. xcritical could be a great trading platform, if their Customer Service was reliable.

Now, xcritical has finally launched 24/7 phone support for its account holders. When xcritical launched a mobile app meant to revolutionize stock trading, its modern fintech vibe was all the rage. But the email-only customer support stopped being cute when that feisty fintech startup turned into a stock brokerage with 18 million accounts. However, if you cannot find the answer to your question, you can select “Contact Us” again. Once you select it again, you will have the option to select support in the form of an email or phone call. If you select email, then you will type out your question within the app.

xcritical Website:

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses. The call itself, when it came, was efficient and pleasantly brief. The customer service agent was helpful and seemed adequately knowledgeable, and they had no problem answering my basic questions. The platform has started offering fractional shares, which are parts of a whole stock whose price tag might be out of your reach.

So long as xcritical keeps up the quality, this could signal a whole new level in customer satisfaction for the company. Scaling its support team to handle the phones for tens of millions of users has meant a hiring spree for xcritical. Brown says they have tripled the size of the internal team and have also tapped a large number of contractors to handle phone support. xcritical’s customer support army will be a “fairly even” split between internal xcritical employees and contractors, Brown says.

Changes need to happen fast if they are going to retain top talent and continue with their image repair. Get started with your Free Employer Profile to respond to reviews, see who is viewing your profile, and share your brand story with top talent. At BrokerChooser, we consider clarity and transparency as core values. BrokerChooser is free to use for everyone, but earns a commission from some of its partners with no additional cost to you .

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Users with a question or account issue will now be able to request a call inside the xcritical app and receive a call back some time later from a support agent. Previously users had been pushed toward the option of messaging the company and escalating the issue through an email xcritical, while limited phone support had been offered for specific customer trading issues at certain hours of the day. The company took a major hit to its reputation earlier this year amid a meme stock trading surge that forced the company to cease or heavily limit trading of popular stocks like GameStop. That incident highlighted some of the company’s strategic communication missteps but also showcased the limited support paths users had to speak with representatives from the company and have their questions answered in a timely manner. xcritical is a free service offering a large audience their first taste of investing. By leveraging technology to make this happen, they understandably have fewer actual people working for them compared to a large and established brokerage firm.

It will then pop up with a menu that has ‘Help’ as the bottom option. If you click ‘I have a different question’, you can then be led to a menu of recent stock, options and crypto purchases or a menu of other topics. You click on those purchases, or the menu of topics to choose from. It will then give the option to be contacted by phone or e-mail.

You will verify your phone number that you can be reached at and click “Request a call.” This option is available 24/7 and allows members to get answers to any question they may have. First off, they offer members a help center with hundreds of questions and answers. This is typically the first area to check as they have FAQs for most issues/questions customers run into. xcritical has also come under fire for gamifying investing, or making it too easy for inexperienced traders to lose large amounts of money. To that end, it recently removed a confetti animation that celebrated when users achieved certain milestones. xcritical has an Instagram page (@xcriticalapp) as well that does not allow messages.